At handover
- Match devices and accessories to the asset record.
- Review condition photos and promptly report missing items or visible problems.
- Confirm the support contact and escalation process in your written order.
CARE & RETURN
Protect the equipment and your work.
Keep the return process simple by agreeing responsibilities before the rental starts. A device is not a backup system, and a deposit is not insurance.
During the rental
- Keep equipment dry, secure and supervised.
- Use approved accounts and maintain independent backups.
- Report damage or malfunction promptly; do not attempt unauthorized repairs.
Before return
- Verify that needed files and records are safely backed up.
- Sign out of applications and personal or business accounts.
- Remove activation locks, passwords and organizational enrollment that prevent reuse.
- Return each listed charger, accessory, keyboard and mouse with the equipment.
Our published privacy policy states that returned devices are reset before reassignment. Do not treat this as a certified data-destruction service or a substitute for your own backup and account-removal process.
If something is wrong
Contact Pivot promptly using the method in your confirmed order. The rental agreement explains support remedies, late returns, documented damage deductions and deposit accounting. No round-the-clock support, certified sanitization process or device-condition guarantee is implied beyond the written terms.