Equipment Rental Agreement

Version October 7, 2026

This agreement sets out the terms proposed for equipment rentals from Pivot Technology, operating as Pivot Tech ("Pivot"). The renter is the person or organization identified in the confirmed rental order. An inquiry or calculator estimate does not reserve equipment or form a rental contract. A rental is confirmed only when Pivot accepts the order in writing and the renter accepts these terms and the final order, including the equipment schedule and charges.

1. Orders and authorized use

The person accepting an order must be at least 18 and authorized to act for the renter. The order must identify the renter, delivery and pickup location, contact person, dates, quantities, specifications, accessories, and applicable amounts. Each selected model requires 5–20 units and at least three rental days. Equipment availability and any required software compatibility must be confirmed before booking. Any variation requires written agreement.

2. Rental rates, dates, and payment

Daily rates are $55 per MacBook Pro, $45 per iMac, and $25 per iPad Pro, per unit. Both the start date and last rental date count as rental days. A combined delivery-and-pickup fee of $120 applies once per order for the agreed delivery and return arrangement. Rental charges, that service fee, a $2,500 refundable deposit, and applicable taxes are due as stated in the accepted order before release of equipment. Quotes show taxes separately; the website estimate excludes taxes. No payment is collected by the website inquiry form.

The final order records delivery and pickup dates and time windows in Eastern Time. Changes, additional stops, special access arrangements, and extensions require a written quote accepted by the renter; no unlisted charge is automatic.

3. Refundable insurance deposit

A $2,500 refundable insurance deposit is required per order. Despite its label, it is security for performance, not an insurance premium, damage waiver, or policy of insurance, and it does not cap the renter's responsibility.

Pivot may apply the deposit to documented unpaid charges, missing accessories, or loss or damage for which the renter is responsible under this agreement. Ordinary wear, pre-existing damage, and faults not caused by the renter are not chargeable. We will provide an itemized explanation and supporting documentation for deductions. Undisputed funds will be refunded within 10 business days after complete return and inspection. If a claim cannot be resolved within that period, we will explain the reason, refund the undisputed balance, retain only a reasonable amount related to the unresolved claim, and provide further accounting when resolved. Bank processing time may follow. Mandatory legal deadlines prevail.

The renter must pay any properly supported balance beyond the deposit. Pivot will not collect twice for the same loss; recoveries from insurance, repairs, replacement, or other sources will be credited as applicable.

4. Delivery, pickup, and condition records

We arrange delivery and pickup in Pennsylvania, New Jersey, Delaware, Maryland, and Washington, DC at a mutually agreed location and time. Listed offices are not automatic walk-in collection or drop-off points; obtain written arrangements first. The renter must provide accurate site details, safe access, and an authorized adult to receive and release equipment. Do not leave equipment unattended for pickup or give it to an unverified courier.

Pivot and the renter will use a check-out record identifying devices by serial or asset number, accessories, condition, and photographs where appropriate. Inspect equipment promptly and report visible damage, missing items, or problems as soon as discovered. The condition record does not waive rights concerning hidden defects. Return inspection uses the same schedule.

5. Equipment care and prohibited conduct

• Keep equipment secure, dry, and away from food spills, smoke, excessive heat, and unsafe power sources.
• Use compatible power supplies and protective packaging for transport. Do not leave devices in unattended vehicles or unsecured public areas.
• Do not subrent, sell, pledge, transfer ownership, remove identification labels, open hardware, repair, or alter equipment without written permission.
• Do not bypass device security, remove management settings, install unlawful or unlicensed software, or use equipment for unlawful activity.
• Do not enable personal account locks, Find My/Activation Lock, firmware passwords, or other restrictions that prevent Pivot from inspecting or reusing its equipment.
• Supervise employees, guests, contractors, and other permitted users. The renter remains responsible for their conduct concerning the equipment, subject to applicable law.

6. Damage, theft, and loss

The renter must promptly report damage, theft, loss, liquid exposure, or malfunction and stop use when continued use could worsen damage. For suspected theft, cooperate with an appropriate police report and provide the report reference when available. Do not attempt repairs or conceal damage.

During the renter's custody, the renter is responsible for loss, theft, misuse, negligence, and accidental damage, except to the extent caused by Pivot, a pre-existing condition, normal wear, or an inherent equipment defect. Responsibility ends when equipment is handed to Pivot or its authorized collection agent and receipt is documented. It does not automatically end if equipment is abandoned or sent by an unauthorized method.

Chargeable amounts are reasonable, documented repair and restoration costs. If a device cannot reasonably be repaired or is not returned, the amount will reflect a comparable replacement considering its age, specifications, and condition, less salvage or recoveries as applicable. Reasonable documented loss-of-use damages may be sought where legally recoverable, without duplicating extended rental charges for the same period. This agreement imposes no automatic punitive damage fee.

7. Returns, extensions, and account removal

Return all devices, power components, packaging, and listed accessories in the recorded condition, allowing ordinary wear. Before return, back up needed data, sign out of accounts, remove passwords and account locks, and cooperate with any required release of device enrollment. If a lock or missing component prevents reuse, the renter must cooperate promptly and may be responsible for reasonable documented restoration costs and legally recoverable loss of use.

Request extensions before the agreed return time. Availability is not guaranteed. If the renter fails to make equipment available by the agreed pickup time, additional rental is charged at the agreed daily rate for each commenced additional 24-hour period until return or another written arrangement. No late rental charge applies solely because Pivot or its authorized courier missed an agreed pickup when equipment was ready and access was provided. Charges must remain reasonable and comply with applicable law.

8. Software, data, and service problems

The renter is responsible for its software licenses, internet connection, app compatibility, account access, and backups unless the accepted order expressly provides otherwise. Do not assume keyboards, cases, stands, specialist software, cellular data, or other accessories are included unless listed in the order. The iMac listing includes Magic Keyboard and Magic Mouse.

Report service problems promptly. Pivot will assess the issue and, where reasonably available, arrange troubleshooting, repair, or replacement. If equipment is unusable because of a fault attributable to Pivot and a suitable remedy cannot be provided, the corresponding unusable rental period will be credited or refunded as appropriate. No unlimited or round-the-clock support is promised unless agreed in writing.

Pivot may reset returned equipment and is not a backup or data-recovery service. Neither this clause nor any other provision excludes liability that cannot lawfully be excluded.

9. Cancellation, changes, and refunds

When you reserve equipment, we hold it for your booking and may decline other reservations. Cancellation charges compensate for that reserved availability. The schedule below applies to confirmed bookings that expressly accept this policy, subject to applicable law. It does not apply retroactively to earlier orders or charge you for an unconfirmed inquiry.

How the percentages work. Percentages apply only to the agreed equipment rental charges for canceled equipment, after any agreed discounts. The $2,500 refundable insurance deposit, delivery/pickup fee, and taxes are excluded from that calculation. Refund percentages assume the rental charges were paid in full; if partially paid, we reconcile payments against the applicable cancellation charge and show any refund or unpaid balance. Applicable taxes are adjusted as required by law.

48-hour cancellation window. A full rental-charge refund is available only when cancellation is received within 48 hours after written booking confirmation and at least 10 days before the confirmed rental start. Both conditions must be met. Otherwise, the advance-notice schedule applies. This window does not restart after a booking change.

Deadlines. We measure notice from the confirmed rental start time in Eastern Time, not a later event time. Ten days means 240 hours; three days means 72 hours. Exactly 240 hours qualifies for the 10-day tier; exactly 72 hours qualifies for the 3-day tier. The recorded receipt time determines the tier, not when staff respond. The confirmation must state the rental start date and time.

Refundable deposit. The $2,500 deposit is fully refunded for cancellations before equipment handover and is not subject to a cancellation percentage. Once equipment has been handed over, the return, inspection, and documented-deduction provisions in this agreement govern the deposit.

Delivery and pickup. The $120 combined fee is fully refunded if no delivery-related trip has begun. If travel has begun, we itemize any transportation amount retained and credit unused services. Dispatch records establish when a trip began. Cancellation does not automatically forfeit the entire combined transportation fee.

Third-party processing costs. We may deduct only actual, nonrecoverable third-party processing costs where permitted and disclosed before payment. No administrative markup is added. Any such deduction is separately itemized and is not a cancellation percentage applied to the deposit or delivery fee. We do not deduct costs returned by the processor or recover the same cost twice. A stated 100% rental-charge refund may therefore be reduced by an applicable disclosed processing cost.

How to cancel. Use our contact form and select “Cancellation or booking change,” or reply to your booking confirmation. Include the reservation number, renter/company name, rental dates, and whether you are canceling the entire booking or selected items. Keep the submission reference or sent message. We provide an itemized written cancellation statement. If a request cannot be submitted successfully, use the contact method in your confirmation.

Changes and rescheduling. Removing equipment or shortening a confirmed rental is treated as cancellation of the removed portion. Remaining equipment must meet the minimum rental requirements unless we agree otherwise in writing. Rescheduling depends on availability and written approval; a request alone does not change the original booking or cancellation deadline. Changes do not automatically restart the 48-hour window or remove an already applicable charge. Any credit or revised terms must be confirmed in writing.

Refund processing. We initiate approved cancellation refunds to the original payment method within 10 business days after receiving a complete, identifiable cancellation request. Your bank or payment provider may take additional time to display the funds. Any legitimate unresolved amount must be explained in writing; undisputed refunds are not delayed unnecessarily.

If Pivot cancels. If we cannot fulfill your confirmed booking and you do not accept an alternative, we refund all payments for the unfulfilled booking, including its deposit, delivery/pickup charges, and processing fees, without a cancellation charge.

Reasonable charges and legal rights. These terms are intended to reasonably compensate for reserved availability and anticipated loss, not impose a penalty. We account for avoided costs or replacement bookings where required by law and do not recover the same loss twice. Mandatory refund rights and other nonwaivable protections remain in effect.

10. Default and recovery

Nonpayment, material misuse, unauthorized transfer, or failure to return equipment may constitute default. Pivot may suspend performance, require return, and pursue lawful remedies, providing notice or an opportunity to cure where required. Recovery must use lawful procedures without force, trespass, or breach of the peace. The renter may be responsible for reasonable collection and recovery costs only where permitted by law and properly supported.

11. Allocation of liability

To the extent permitted by law, neither party is liable to the other for speculative or indirect consequential losses. This does not excuse rental charges, responsibility for equipment loss or damage, fraud, willful misconduct, gross negligence, personal injury liability, or other rights that cannot be limited by law. For ordinary contract claims against Pivot, liability is limited to charges paid or payable for the affected rental, to the extent that limitation is enforceable. Deposit refunds remain payable under Section 3.

The renter will indemnify Pivot against third-party claims to the extent caused by the renter's unlawful use, negligence, or material breach, excluding claims caused by Pivot's fault. Pivot must give prompt notice and reasonable cooperation; no settlement may impose nonmonetary obligations on a party without its consent.

12. Applicable law and complete agreement

Pennsylvania law governs to the extent permitted, without removing mandatory protections available under applicable federal law or the law of another state. The parties will first attempt to resolve disputes through written communication. Courts with lawful jurisdiction will resolve unresolved disputes; this agreement does not require mandatory arbitration or waive nonwaivable rights.

The accepted order, equipment schedule, and this agreement constitute the rental contract. Specific written order terms control over conflicting general terms where lawful. Changes require written agreement. If a provision is unenforceable, the rest continues to the extent permitted. Later website changes do not retroactively change an accepted rental.

13. Contact and acceptance

Contact Pivot through the contact form or at 1628 John F Kennedy Blvd, Philadelphia, PA 19103. Keep your order reference in rental communications. Checking the website acknowledgment confirms you have reviewed these terms; it does not itself book equipment. Final acceptance must identify the renter, authorized representative, date, confirmed order, and applicable agreement version before equipment is released.